After-sales Process

1. Double check that the product you received does have a problem.


2. Contact the store customer service to further confirm the product's problems.


3. Negotiate with the store customer service to solve the problem.


4. Negotiate with the store customer service to solve the problem failed. Contact Pbitmall Customer Service.


5. Provide photo evidence and exchange screenshots of evidence with the store customer service to Pbitmall customer service.


6.Pbitmall customer service negotiates with the store customer service to solve the problem.


7. Pbitmall customer service is coordinated with the user and store customer service, the problem is solved. 


Tip: During the after-sales communication process between the user and the store customer service, please keep the product pictures, exchange records and other evidence well.